All BIG EAR n.y.c. pedals come with a lifetime warranty against defects in workmanship. We do not cover things such as broken knobs, pots and jacks due to abuse. We build our pedals to last but not to be thrown out of an airplane. However, we will repair problems that are out from under our warranty like the above at a very reasonable price. It should be noted that modifying your pedal or having anyone other than BIG EAR n.y.c. repair your pedal will void the warranty.
All items purchased from authorized BIG EAR n.y.c. Dealers are subject to the Dealer’s terms and conditions for Returns. Items purchased from authorized BIG EAR n.y.c. Dealers cannot and should not be returned directly to BIG EAR n.y.c.
BIG EAR n.y.c does not accept returns on any items purchased directly from bigearnyc.com.
Hey, we’re humans, so sometimes we make mistakes! Therefore we are happy to repair BIG EAR n.y.c. pedals when something seems to be going wrong. Most repairs end up being fairly simple fixes, and we’re more than capable of helping get your pedals back in working condition! Please use our Repair Inquiry page to contact us about a repair or questions about a malfunctioning pedal.