FAQ

Do you ship internationally?

Absolutely! We charge a flate rate of $25 USD for the first pedal and another $15 USD for each additional pedal purchased on the same order!

Do you have an "Artist Endorsement" program?

Yes; however, as BIG EAR n.y.c. is a small company, we can only offer this modest discount to a choice few.  Please see our Artist Endorsement Inquiry page for details.

What type of power supply does my BIG EAR n.y.c. pedal use?

All of our pedals use a standard 9-volt (center pin negative) power supply with a 2.1mm barrel connector.

Does my pedal have a warranty?

Yes. All BIG EAR n.y.c. pedals come with a Lifetime Warranty against defects in workmanship.

Will you repair my pedal?

We sure will.  Please use our Repair Inquiry page to contact us.  A representative from our company will contact you within 72 hours.

Will you mod my pedal?

Sorry, we are not currently offering any modification services.

Will you build a custom pedal for me?

Sorry, we are not currently taking custom orders.

Can I visit your shop/office?

Sorry, we are not currently open to the public.

How long does it take to ship out a pedal?

Hey there! Thanks for asking. To be honest, this answer changes all the time. Sometimes we get really backed up with a lot of orders (for both shops and customers) and can’t get everything done as fast as some people might like. We make up for this though by providing our customers with some of the best products on the market. Each pedal is hand-soldered in the USA with some of the highest grade components available. Speaking frankly, It hasn’t always been this way, but we’re learning as we go! We’ve made a lot of upgrades to the production of our pedals over the last two years and will continue to a strive to make the highest quality and most reliable products possible….

But to answer your question… We don’t know! Shoot us an email through our contact form to inquire about current lead times if you want to know exactly where we stand!

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